Pawsonalized Items

How Pawsonalized Works

  • 1. Choose the style and upload photos

    Choose your product style and upload clear reference photos. You can also share any preferences or special details. If you're unsure which photo works best, feel free to upload a few — we're happy to help choose.

  • 2. Receive drafts through email

    We’ll create a preview or drafts for you to review. This may be a layout draft, a 3D model, or a full sketch, depending on the product. You can request adjustments until everything looks just right.

  • 3. Wait for the artwork to be created

    Once the draft is confirmed, your piece will be handcrafted within 1 to 3 weeks, depending on the complexity and the number of orders in the queue. If you need it sooner, feel free to let us know. We’ll do our best to see if it’s possible.

  • 4. Final review and shipping

    For wool felt portraits, we’ll share a final video for small tweaks before wrapping up. Once confirmed, or once production is complete for other products, your order will be carefully packed and shipped — usually within 2 weeks.

About Waggy Waggy

We’re a designer and an artist who share a deep love for pets and a belief that every animal’s story deserves to be remembered. What began as a personal passion has grown into a small brand built on care and connection. We collaborate with talented artists to create custom pieces that capture the personality and presence of each beloved companion. From wool portraits to silver pendants, every piece is made to hold meaning.

FAQ

How long does production and shipping take?

Custom pieces typically take 1–3 weeks to create, depending on the season and the artisan or studio’s schedule. Once completed, your piece will go through careful inspection, packaging, and shipping preparation, which usually takes an additional 2 weeks.

Can I see a draft before production begins?

Of course. We’ll email you a draft for your review before we start creating your piece. You’ll have 7 days to approve it — and the sooner you reply, the sooner we can begin bringing it to life.

Is my pet’s photo safe? Will it be used publicly?

We respect your privacy. We will never share your pet’s photos or name without your permission. If you’re happy to allow us to share your piece, you can opt in during checkout — and we would be truly honored.

Do you accept returns or refunds?

Because each pawsonalized piece is made just for you, we’re not able to accept returns. But we do understand you might change your mind. If you cancel during the draft stage, when we're still working on your design, 90% of your order can be refunded. After the draft is approved and crafting has started, 40% can still be refunded if it’s before shipping.

If your piece arrives damaged, no worries — just reach out within 7 days of delivery and we’ll make it right.