How Pawsonalized Works
Every piece we make is handcrafted with care, based on the unique personality of your pet, shaped through thoughtful communication, and reviewed by both our team and the artisan before it is complete.
Here’s how the pawsonalized order process works from start to finish:
Step 1. Place Your Order
Select the style you like, upload clear reference photos, and leave any notes you’d like us to consider.
- For wool felt portraits and silver pieces, one clear photo is usually enough, but you can upload a few if you are unsure and we will help you choose.
- For leather charms, we recommend several photos from different angles so we can capture them as accurately as possible.
Step 2. Preview Draft
We’ll send you a preview for confirmation before we begin — this could be a digital composite, a hand-drawn sketch, or a 3D model depending on the product type. This draft helps confirm the general pose, proportions, colors, and composition.
- If you place your order through our website, we’ll contact you via email.
- If you order through Instagram DM, we’ll reach out to you there instead.
Please reply within 7 days. If we don’t hear back, we’ll move forward with the draft as approved.
Step 3. We Handcraft Your Piece
After your approval, our artisans will carefully bring your piece to life by hand. Production usually takes 1–3 weeks, depending on the design and the number of orders ahead of yours.
Step 4. Final Review (Wool Felt Portraits Only)
Many of our custom pieces are difficult to modify once completed. For wool felt portraits which allow final adjustments, we will send you a video of the finished piece for confirmation. Because wool felt is delicate and repeated reworking can affect the texture, we cannot support many rounds of changes. Please consolidate your feedback and share all requests at once. We can accommodate up to two rounds of small, detail-level tweaks, and major structural changes are not possible at this stage.
Please reply within 7 days. If we don’t hear back, we’ll move forward as approved.
Step 5. Delivery to Your Door
Once completed, your order will be carefully packaged and prepared for shipping. Processing, final checks, and delivery typically take about 2 weeks. We’ll send you a tracking number once it’s on the way.
How It Works by Product
Custom Sterling Silver Pet Portrait Pendant